RTM MyKlik overcame its performance issues by using IPSB Digital Media Delivery Platform. RTM Myklik was developed in 2012 to enable Streaming Media Service Platform for Radio Televisyen Malaysia (RTM) . The Malaysian public broadcaster has been around for more than 7 decades. This platform is used to broadcast RTM’s Live TV, Live Radio and Video On Demand to potentially more than 20 million Malaysian public with internet access. The platform is also available from around the world so that Malaysians abroad can enjoy a taste of home.
RTM MyKlik’s Performance Isuues
In 2015, MyKlik faced issues with users complaining about poor experience and constant buffering. These issues has resulted in low page views and users of less than 300,000.
When IPSB took over MyKlik in 2016, our team found the system’s inability to cater to the high capacity of users. IPSB then decided to work with AWS to come up with a solution. IPSB Digital Media Delivery Platform managed to power RTM user’s digital experience for three(3) years until 2018. This was achieved by using AWS Services; EC2 for cloud computing, S3 for the video storage, Elemental Live Encoder and Cloudfront for CDN. We also partnered with Glue Media Publishing who provides tools to centralize data and assets from third-party. Telos Alliance was also used for radio encoders.
Progressively, IPSB managed to overcome MyKlik’s performance issue especially during the high traffic due to special events and special program broadcast by RTM. Even with the high traffic, AWS’s EC2 Reserved Instances provided significant cost reduction due to capacity reservation which was possible because of the contract tenure.
As a result, during the FIFA World Cup 2018, MyKlik garnered unique views of 8,093,787. Piala Suzuki AFF 2018 (Thailand VS Malaysia, Game 2), MyKlik able to reach 250,341 unique play per hour and 285, 715 total plays per hour within 19:00 – 22:00hours. Overall, there was an increase of almost 300% in page views and users.